Frequently Asked Questions

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How do I contact the payment card brands?

FAQ Response

Contact the payment brands and/or acquirer (merchant bank) for more information about PCI compliance programs.
 
Contact details for the payment brands are provided below:
 
American Express                                                                                        
 
    Website: http://www.americanexpress.com/datasecurity
    Email: AmericanExpressCompliance@trustwave.com


Discover                                                                                                        
 
    Website:
https://www.discovernetwork.com/en-us/
    For questions about the DISC program: 
    https://www.discovernetwork.com/en-us/business-resources/fraud-security/pci-rules-regulations/

    Email: DISCCompliance@discover.com

 
JCB                                                                                                                
 
    Website: http://www.global.jcb/en/products/security/data-security-program/
    Email: riskmanagement@jcbati.com

  
MasterCard                                                                                                    
 
    Website: http://www.mastercard.com/sdp   
    Email: sdp@mastercard.com
  

Visa                                                                                                                
 
Canada, the U.S., Latin America and the Caribbean
   
Website: http://www.visa.com/cisp
    Email: 
cisp@visa.com

Visa Europe
     
Website: http://www.visaeurope.com/ais
     Email: datasecuritystandards@visa.com - for member and merchant requirements     
     Email: pcidsseurope@visa.com - for service provider requirements

Asia Pacific, Central Europe, Middle East & Africa
For Merchant Requirements
     Website: https://www.visa.com.sg/support/small-business/security-compliance.html
     Email: vpssais@visa.com

For Service Provider Requirements
     Website: https://www.visa.com.sg/partner-with-us/pci-dss-compliance-information.html
     Email: pciagents@visa.com
 
___________________________________________________________
 
For information about our Affiliate and Strategic PCI SSC Members, please refer to the
following link: https://www.pcisecuritystandards.org/get_involved/affiliate_members.php

August 2018
Article Number 1142