Frequently Asked Questions

< Back to search page

How do I contact the payment card brands?

FAQ Response

Contact the payment brands and/or acquirer (merchant bank) for more information about PCI compliance programs.
 
Contact details for the payment brands are provided below:
 
American Express                                                                                        
 
    Website: http://www.americanexpress.com/datasecurity
    Email: AmericanExpressCompliance@trustwave.com


Discover                                                                                                        
 
    Website: https://www.discovernetwork.com/en-us/
    For questions about the DISC program: 
    https://www.discovernetwork.com/en-us/business-resources/fraud-security/pci-rules-regulations/
    Email: DISCCompliance@discover.com

 
JCB                                                                                                                
 
    Website: http://www.global.jcb/en/products/security/data-security-program/
    Email: riskmanagement@jcbati.com

  
MasterCard                                                                                                    
 
    Website: http://www.mastercard.com/sdp   
    Email: sdp@mastercard.com
  

Visa                                                                                                                
 
Canada, the U.S., Latin America and the Caribbean
    Website: http://www.visa.com/cisp
    Email: cisp@visa.com

Visa Europe
     Website: http://www.visaeurope.com/ais
     Email: datasecuritystandards@visa.com - for member and merchant requirements     
     Email: pcidsseurope@visa.com - for service provider requirements

Asia Pacific, Central Europe, Middle East & Africa
For Merchant Requirements
     Website: https://www.visa.com.sg/support/small-business/security-compliance.html
     Email: vpssais@visa.com

For Service Provider Requirements
     Website: https://www.visa.com.sg/partner-with-us/pci-dss-compliance-information.html
     Email: pciagents@visa.com
 
___________________________________________________________
 
For information about our Affiliate and Strategic PCI SSC Members, please refer to the
following link: https://www.pcisecuritystandards.org/get_involved/affiliate_members.php

August 2018
Article Number 1142

Related Articles

Can an entity be PCI DSS compliant if they use a service provider that is validated to a previous version of PCI DSS?

Can an entity be PCI DSS compliant if they have performed quarterly scans, but do not have four “passing” scans?

Are compliance certificates recognized for PCI DSS validation?

If a merchant or service provider has internal corporate credit cards used by employees for company purchases like travel or office supplies, are these corporate cards considered ‘in scope’ for PCI DSS?